Shipping

At Rose Pedal Repair, we want to keep you informed about our current shipping options and any upcoming changes. For the year 2024, we have transitioned to an "In-Store Pick Up Only" service, allowing you to conveniently collect your bicycle parts and accessories directly from our shop. Please review the information below:

Shipping Destinations (2024)

For the year 2024, we exclusively offer "In-Store Pick Up Only" as our shipping method. All orders will be available for pickup at our physical store located at:

Rose Pedal Repair
1281 Alberta St,
Smithers, BC, V0J 2N0,
Canada

Processing Time

Orders are typically processed within 1-2 business days. Once your order is ready for pickup, you will receive a notification via email.

Order Pickup

When picking up your order, please present a copy of your order confirmation (email or printed) and a valid photo ID. This helps us ensure a smooth and secure handover of your items.

Shipping Inquiries

For any questions regarding your order or to inquire about alternative arrangements, please contact us at [email protected]. We are here to assist you and provide a personalized shopping experience.

Future Shipping Updates (2025)

Looking ahead to 2025, we are actively exploring the possibility of reintroducing shipping options within Canada. We appreciate your patience and understanding as we work towards expanding our services to better serve our customers.

---

Returns and Exchanges

Please read our return policy carefully to ensure a smooth process.

Unused Items in Original Packaging:

• Unused items in their original packaging can be returned within 30 days of the purchase date.
• To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
• Returns initiated after the 30-day period will not be accepted.

Sale Products:

• Sale products are considered final sale.
• Unfortunately, we cannot accept returns or provide refunds for sale items.

Initiating a Return:

To initiate a return, you have two options:

1. 1. Visit our store in person.
   2. Send an email to [email protected] with the subject line "Return Request."

In-Store Return:

If you choose to return the item in-store, please bring the unused item in its original packaging along with the original purchase receipt.

Email Return Request:

If you prefer to initiate the return via email, please provide the following information:

• Your full name
• Order number
• Item description
• Reason for return

Refund Process:

• Refunds for eligible returns will be processed via the original payment type used for the purchase.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please don't hesitate to contact us at [email protected]. Thank you for choosing Rose Pedal Repair!